Get the app-solute most.

You can always access your Petro-Points card from the HOME screen of our app.

Simply tap the SCAN CARD button and our attendants will scan your card in-store.

If the barcode doesn't work, try swiping up to access an alternate version of the barcode.

Yes, you can redeem for some of our eGift cards directly in the app.

For our other rewards you can redeem them on the website or go in store.

Stay tuned to future releases for more of your favourite rewards in the app.

Points Donation transactions are not eligible for charitable tax receipts.

Cash donations made through www.caremakers.ca will receive a charitable tax receipt.

Not to worry, our customer service agents were notified and will resolve this within a few business days.

Alternatively, try closing the app (including from the device's background) and reopening it.

If you still haven't received your Petro-Points within a few days, please contact us at 1-800-668-0220 or [email protected] or chat directly at www.petro-canada.ca/en/personal/contact-customer-service and we'll help you out.

Not at this time, but we're always working toward adding new features to the app. You can buy a car wash online, using the pump to fuel, or in-store.

The authorization times out if you don't start fuelling at the authorized pump within 30 seconds.
You will not be charged.

No, for Wash & Go cards, your car washes do not expire.
For Season Pass cards, you get 1 car wash and 1 vacuum per day. If you do not use a car wash or a vacuum that day, it goes away and does not carry over.

Not to worry, our customer service agents were notified and will resolve this within a few business days.

Alternatively, try closing the app (including from the device's background) and reopening it.

If you still haven't received your car washes within a few days, please contact us at 1-800-668-0220 or [email protected] or chat directly at www.petro-canada.ca/en/personal/contact-customer-service and we'll help you out.

Just as it applies to car wash, Season Pass card holders get only 1 vacuum a day.

Yes, for Wash & Go cards, your vacuum expires 7 days after the connected car wash is used.

For example, if you have 15 car washes and 15 vacuums and you use a car wash, then you will have 14 car washes left and 15 vacuums. The 15th vacuum will expire after 7 days.

For Season Pass cards, you get 1 car wash and 1 vacuum per day. If you do not use a car wash or a vacuum that day, it goes away and does not carry over.

You can use Apple Pay, Google Pay and Visa, MasterCard or AMEX credit cards. We can't accept debit at this time.

If you're having trouble with your payment type, contact your financial institution for assistance.

Soon you’ll be able to add your partner cards in the app, but for now you can do it on the website.

Soon you’ll be able to reload your card in the app, but for you can reload it on the website.

Not at this time, but we're always working toward adding new features to the app.

You can still use your FSR or PPC using the pump directly, or in-store. 

iPhone
To change the language settings on your iPhone, go to “Language & Region” and select/add the language you want to use. The steps are also outlined on the Apple website here.

Samsung
To change the language settings on your Samsung device, go to “General Management & Language” and select/add the language you want to use. The steps are also outlined on the Samsung website here.

Android
To change the language settings on your Android device, go to “Language & input” and select/add the language you want to use. The steps are also outlined on the google website here.

Some locations may have open WiFi networks that require agreeing to terms and conditions before full internet access is granted. These networks can interfere with app performance if not properly connected. For the best experience:

• Use your cellular data while at the pump whenever possible.
• If you’re using WiFi, make sure you’ve completed any login or agreement steps before using the app.
• If the app isn’t responding, try turning off WiFi and using your mobile network instead.